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And now the mail server is behaving. To those that got bounces, I’m sorry, I messed up. Try again. Thanks. -AK We’ve all heard by now about the reports of Apple laying off the Apple Discussion Hosts. Skeptical at first, I asked around, and got multiple confirmations that they have, indeed, been given the pink slip. Apple DiscussionsApple Discussions is both a tremendous resource and a tremendous headache for AppleCare Reps and Mac Geniuses. The boards contain significant nuggets of wisdom that cannot be found elsewhere and, thus, are invaluable to any Mac user. When stumped by a customer, Apple Discussions would be my first stop while trying to find the solution. On the flip side, the signal to noise ratio in Discussions was simply horrible, as many users are there simply to create noise for their own pet peeve issues, and astroturfing and sock puppeting runs rampant. When a customer approaches me and their first words are “I was reading on Apple Discussions…”, the result is never a satisfactory experience for me or the customer, as they are often in to complain about a problem they don’t even have, or are trying to use three posts on Discussions as utter proof that everyone is having the problem. My sincere hope is that Apple is working according to a plan that, ultimately, will revitalize Discussions and continue its relevance, while reducing its noise problem significantly. Alas, I can’t see how laying off the Hosts is a positive step towards that goal. Introducing Mac Geekery SupportWe at Mac Geekery would like to offer an alternative. We have created a mailing list for public use. Adam and I have more than a decade of experience supporting the full range of Apple’s products and would like to help seed a new, relevant, helpful forum for users to find help. Please join us by subscribing and we’re here to help, and hope you’ll in turn help yet others, which is the true meaning of Community. List subscription URL: http://lists.geekery.info/listinfo/mg-support
About JC
 Author Biography JC is a former Mac Genius and Mac-centric IT worker with a background in print advertising. He earned a reputation as a miracle worker when he saved the day at a new business pitch with the arcane knowledge that Apple’s ADB cables were nothing more than poorly shielded S-Video cables. JC runs the Heroic Efforts Data Recovery Service and writes Ungenius, a tawdry tale of the life and times of a former Mac Genius. You can contact JC via IM or via the contact form. |
Why bother when there is Macfixit and the Macfixit forums? http://www.macfixit.com
Because it’s web-based and, as such, remarkably inferior to a mailing list.